Customer Service

Disclaimer:

Although we maintain a strict manufacturing process and only offer a high quality products, please understand that when working with a material like bamboo, that no two pieces are alike. That being said, no two pairs of Woodear wooden sunglasses will be exactly alike, which makes them even more unique. The photos on this website should be used solely as a guide to what our products should look like, not as an exact representation. Minor differences should be expected in each product’s construction as minor deviations are inherent to Woodwear’s handcrafted manufacturing process. Woodwear’s individual product construction guarantees attention to detail and quality assurance in every pair of our sunglasses.

Return Policy:

Returns on items purchased directly from our online shop are eligible for returns within 30 days from the date of shipment. Proof of purchase and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. Please include a copy of your invoice or order confirmation with return or exchange written on it. No authorization needed for return as long as it is with in 30 days of shipment. Once received, your new exchange will ship with in 2-3 weeks or you will be issued a refund including a confirmation email of the cancellation of your order.